Freight Policy

All product shipments are FOB Minneapolis, MN, unless stated otherwise in writing. Shipping charges are based on your zip code and domestic packaging standards. Delivery dates are estimates only and cannot be guaranteed. SimpleAccess is not liable for any delays in shipments.

Need it Faster?

  • Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Please allow extra time for delivery to remove addresses. Please note that orders with expedited shipping still require our standard 24-hour order processing time.

APO, FPO & PO Box Addresses

  • Due to fraud associated with APO, FPO, and PO Box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.

Return Policy

Unopened/New Item Returns

We want you to be happy with your product! If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:

  • Product must be unopened and unused.
    • The item cannot have been installed and must be in its original packaging just like it was received. All instructions and templates must be returned as well.
  • Product returns must include original packaging, boxes, instructions, etc.
    • Product returns with packaging that has been opened will incur a 25% re-stocking fee.
    • Please do not send back installed products as we cannot accept these and would need to return the product back to you.
  • Product Returns need to be returned just as it was sent: inside another protective box.
    • Do not use the original lock box as the return shipping box. If you put shipping labels, writing, or tape on the original lock box, it will result in a restocking fee and possibly void the return.
  • Products must be shipped back to SimpleAcces freight pre-paid (customer pays for shipping back to SimpleAccess)
  • Third-party shipping charges (e.g. FedEx, UPS, etc.) are non-refundable.
  • Please contact our Access Experts with any pre-sale software questions. Software subscriptions are good through the end date of the term purchased (e.g. annual subscription purchased on July 1st expires on June 30th of the following year) and are not refundable. (see Services below.)

Opened, Services & Other Items

We do not accept returns/exchanges of:

  • Opened media such as cards, ribbons, cleaning kits.
  • Installed items including locks, readers, or access panels.
  • Custom or special orders, including (but not limited to) Keyed Alike, IC, & Restricted Cores, custom printed cards, lanyards, badge reels, programmed cards.
  • Services rendered such as installation, programming, software subscriptions, account setup, onboarding, installation, and custom core non-refundable.
  • We do not accept returns/exchanges of orders with 12 or more locks. When you project calls for 12 or more items, order one, try it out to be sure it’s exactly what you want, then contact us to proceed with the balance of your order.